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(Applies to All SE1 Dragon Electric Boards)
SkateboardsElectric is committed to delivering high‑performance electric skateboards while maintaining fair, transparent, and responsible business practices for our customers. Because the SE1 Dragon is a high‑value performance product, we maintain clear procedures for refunds, warranty claims, order verification, and secure delivery.
Our goal is to ensure that every legitimate customer receives excellent support while also protecting the store from payment fraud, which can impact pricing and service quality for everyone.
If there is an issue with a product, Skateboards Electric Inc works directly with customers to resolve the problem as quickly as possible. In most situations, repair or replacement under warranty is the first course of action.
If a problem occurs with your board:
• Contact us by email at info@skateboardselectric.com
• Provide a clear description of the issue
• Include a video showing the problem so our technical team can diagnose it quickly
Whenever possible, defective components are repaired or replaced under warranty. This allows customers to get their board back in service quickly without waiting for a full product replacement.
SkateboardsElectric wants every customer to feel confident when purchasing a high‑performance electric skateboard. If for any reason a customer decides the product is not the right fit, returns are accepted.
Customers may request a return within 30 days of delivery for any reason, provided the following conditions are met:
• The board is returned in the same condition in which it was received
• The board is returned in its original packaging
• A receipt or proof of purchase from SkateboardsElectric.com is provided
Customers are responsible for the actual cost of return shipping when returning a product for non-defective reasons.
Once the returned product is received and inspected, the refund, if approved, will be issued to the original payment method. Any original shipping costs, return shipping costs, or applicable restocking costs may be deducted from the refund after inspection.
Refunds are issued only when a product is determined to be defective and not repairable.
To be eligible for a refund or exchange:
• The product must be returned in the same condition in which it was received.
• The product must be returned in its original packaging or packaging that is comparable and durable enough to protect the product until delivered.
• A receipt or proof of purchase from SkateboardsElectric.com must be provided. Refunds are only available to the original owner; no products that were resold will be eligible for a refund.
If your order has already shipped, the buyer is responsible for the actual cost of return shipping. Restocking and original shipping fees are not included in the refund if approved after final inspection.
Once a return is received and inspected:
• We will email confirmation that the item has been received
• Our team will review the issue under the factory warranty
• Customers will be notified whether the warranty claim is officially approved or declined
Products are replaced when they are confirmed to be defective or damaged upon delivery.
For exchanges, the party responsible for shipping charges may be determined by the factory or manufacturer based on the specific situation.
Defective products must be returned for inspection to be eligible for exchange. Video proof is insufficient, but also required for an exchange to be considered.
To initiate a return, customers must email info@skateboardselectric.com within 30 days of delivery and include:
• A description of the issue
• A video showing the issue
Return shipping costs are the responsibility of the customer or the shipping company if the customer refuses to take the package upon delivery due to damage during shipping.
Shipping costs are non‑refundable. If a refund is approved, the return shipping costs are deducted from the refund amount if the manufacturer paid for them.
Depending on the customer's location, the time required for an exchanged product to arrive may vary.
Due to the high value of the SE1 Dragon electric board ($3,000+), SkateboardsElectric also maintains enhanced order verification, shipping security, and fraud‑prevention procedures. These procedures are designed to protect customers, prevent unauthorized transactions, and comply with Shopify and Stripe's payment processing requirements.
By placing an order through our Shopify store, you agree to the following terms.
All orders placed through the Skateboards Electric Inc Shopify store are subject to payment authorization and fraud screening.
When an order is submitted:
• Your payment method may be authorized but not immediately captured.
• Orders may undergo automated fraud screening through Shopify and Stripe systems.
• Additional manual verification may be required before fulfillment.
Skateboards Electric Inc reserves the right to delay, cancel, or refuse any order that fails fraud screening or cannot be reasonably verified.
If additional verification is required, the customer will be contacted using the email address provided during checkout.
Payment will be captured once verification is successfully completed and the order is approved for fulfillment.
To reduce fraudulent transactions for high‑value purchases, certain orders may require identity verification before shipment.
Verification may include one or more of the following:
• Confirmation of billing and shipping address
• Verification of the cardholder's name
• A photo of a government‑issued ID
• A selfie photo holding the same identification
The name on the identification may be required to match:
• The billing name
• The payment method holder
• The shipping recipient
If verification cannot be completed within a reasonable time period, Skateboards Electric Inc may cancel the order and release the pending payment to the original payment method.
By completing checkout through our Shopify store, the purchaser confirms that:
• They are authorized to use the payment method provided
• The transaction has been approved by the cardholder
• The shipping information provided is accurate
Orders for certain high-value products may require additional written confirmation or acknowledgment of agreement before shipment.
Orders typically ship within approximately five (5) business days after:
• Payment authorization is approved
• Verification requirements (if applicable) are completed
Once shipped:
• Tracking information will be sent to the email address provided at checkout
• Tracking is usually provided within 24 hours of shipment
If tracking has not been received within six business days after order approval, customers may contact:
For high‑value shipments, such as the SE1 Dragon electric board, additional delivery security measures may be included.
These may include:
• Adult signature required upon delivery
• Carrier delivery confirmation
• Proof of delivery records
These measures help prevent theft, delivery disputes, and fraudulent claims of non‑receipt.
If a customer believes there is an issue with an order, we strongly encourage contacting SkateboardsElectric support before initiating a payment dispute.
As part of normal fraud‑prevention procedures, we retain transaction records, including:
• Order details
• Payment authorization confirmation
• IP address and device information, where available
• Carrier tracking and delivery confirmation
• Identity verification records when provided
These records may be used when responding to payment disputes through banks, card networks, Stripe, or other payment processors.
Submitting false claims of unauthorized transactions or non‑delivery after confirmed shipment may be investigated and disputed using available transaction documentation.
If an item arrives damaged during shipping, customers must contact SkateboardsElectric within seven (7) days of delivery.
Damage claims must include:
• Photos of the shipping box
• Photos of the damaged product
• Order number and delivery confirmation information
Upon review, warranty replacement or repair procedures will be initiated in accordance with the product warranty policy.
For orders shipped outside the mainland United States:
• Shipping rates and delivery timelines may vary
• Additional verification requirements may apply
• Customs duties or import taxes may be the responsibility of the buyer
Customers should contact SkateboardsElectric before placing international orders if confirmation is needed.
To protect customers and maintain a secure purchasing environment, Skateboards Electric Inc reserves the right to:
• Cancel or refund suspicious orders
• Request additional verification documentation
• Refuse shipment to addresses flagged as high‑risk by fraud‑prevention systems
These procedures are implemented to comply with payment processor requirements and reduce fraudulent transactions.
By completing a purchase through the SkateboardsElectric Shopify store, you acknowledge that you have read and agree to this Shipping, Verification, and Fraud Protection Policy.
