For all orders delivered to the lower 48 United States:

- Once your order is confirmed to be in stock, we will process the charges to your credit card. Our warehouse is located in Arizona, and unless otherwise notified by management, excluding warranty claim replacement parts, no products are shipped from China directly to customers.

- Delivery timeframes, in general, are delivered within 7-14 days. (See product description for specifics) 

- We will send you tracking information for all products. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@skateboardselectric.com.

- Order updates will be sent to your email and by text if part of the text message communication system.

- If your item arrives damaged, then the customer is to refuse the package so it is returned to the sender, and email photos of the damage to info@skateboardselectric.com. We go above and beyond to assist customers with shipping issues so if there is an issue, contact us immediatly. 

- For suppliers outside of the USA, shipping rates and delivery times vary. See product descriptions for the manufacturer's shipping info pertaining to each product.