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Warranty/Returns

Returns / Warranty 

CPS Extended Warranty: For information regarding this third party optional warranty please visit: 

https://www.cpscentral.com/personal-transport-warranty-information/  

You can contact CPS directly to file a claim in three ways:
Online at www.cpscentral.com and click the “File a Claim” button
Via email at cs@cpscentral.com
Call in toll free at 800-905-0443 


Factory Warranty: Given that Skateboards Electric is a Factory Direct retailer there are many manufactures supplying the products listed on the Skateboards Electric website. All returns, warranty claims, and exchange policies are determined by the policies in place by the product's manufacture. For a copy of an updated manufactures' Return Policy email us a request to  info@skateboardselectric.com. Skateboards Electric will help warranty repair claim processing but is bound by manufactures' return and exchange policy so your cooperation to process factory warranty repair claims is appreciated. 

Skateboardselectric.com is committed to excellent customer service which includes reporting returns and warranty issues to the manufacture on behalf of the customer. You can expect timely responses to any issue that comes up due to the strong relationship in place between the manufacture and skateboardselectric.com the retailer. Your cooperation is encouraged for repairs to happen quickly.

If a return is approved you (the buyer) will be responsible for return shipping charges and the original shipping cost is non-refundable.

To be eligible for a refund or exchange, your item must be received in new condition the same as you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. We also do not accept products that are hazardous materials. 

 To complete your return, a receipt or proof of purchase from Skateboardselectric.com is required. 

Warranty (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that your item has been received. We will also notify you of the approval or rejection of your manufactures warranty refund. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you want to exchange it for the same item, the party responsible for shipping charges is determined by the manufactures return/exchange policy. 

Shipping 
To return your product, email info@skateboardselectric.com within 3 days if the product is in new condition in original packaging with everything included.

You will be responsible for paying shipping costs for returning the item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.