Phoenix Ryders Electric Skateboard

We work hard to ensure that we offer the best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

- You must purchase the item from our website before requesting your Price Match Guarantee

- Promotions such as rebates and buy one, get one free offers are not eligible

- The item must be in stock on the competitors website

- The competitor must be an online store, they may not have a retail location

- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)

- The competitor must be an Authorized Retailer of the product in question

- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

For all orders delivered to the lower 48 United States:

- Once your order is confirmed to be stock we will process the charges to your credit card.

- Delivery timeframes vary based on the supplier, product and the shipping option chosen. In general, products are delivered within 7-14 days. (See product desctiptions for specifics)

- We will send you tracking information for all products. The package is then picked up by shipping company, scanned into their system, and a delivery date is then disclosed. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@skateboardselectric.com.

- Order updates will be sent to your email and by text if part of the text message communication system.

- If your item arrives damaged then the customer is to email info@skateboardselectric.com within 7 days of receipt of the product to seek manufacture warranty replacement.

- For suppliers outside of the USA shipping rates and delivery times vary. See product descriptions for the manufacture's shipping info pertaining to each product.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. Every effort is made to keep inventory updated on the website however, we automatically will first reach out to our suppliers to confirm that your product is in stock and available to be shipped. If your item is on back-order or unavailable, we will contact you with options. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment if shipping from a location in the USA. If the product is shipped from overseas then your payment will not be captured until it arrives in the USA.

Order Shipment:

Once your order is verified in stock, your product will be shipped. We'll send you tracking information to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@skateboardselectric.com
Damages:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage make note of it when signing for delivery. If your item(s) arrived damaged, please send photos to info@skateboardselectric.com and we will quickly process an insurance claim on your behalf.